Shipping policy

SHIPPING POLICY

Delivery coverage
Mesouq delivers within Saudi Arabia to locations supported by our delivery partners. If your address cannot be served, we will contact you before dispatch.

Cash on Delivery (COD)
We currently accept Cash on Delivery only. Pay the total shown in your order confirmation when your order arrives. Please have the exact amount ready; card payment at delivery is not guaranteed.

We may contact you by phone or message to confirm your order and address before dispatch.

Processing and delivery times
Orders are normally processed within 1-2 Days after confirmation. Delivery typically takes 2-4 Days after dispatch.

These are estimates. Remote locations, public holidays, and busy periods may require additional time. We will notify you of significant delays. Your applicable cancellation and refund rights remain unaffected.

Shipping charges
Delivery charges and any COD fees are displayed at checkout before you place your order. The confirmed total is the amount payable upon delivery.

Delivery updates
We will provide tracking information or delivery updates using the contact details supplied with your order, where available.

Your delivery details
Please provide your full name, a valid Saudi mobile number, and a complete delivery address, including your National Address details where applicable. Ensure someone is available to receive and pay for your order.

If delivery fails because you cannot be reached or the address is incorrect, we will contact you about the next steps. Any additional delivery charge will be disclosed and agreed before redelivery.

Changes and cancellations
To request an address change or cancellation, email info.mesouq@gmail.com promptly with your order number. We will accommodate your request where possible. Orders already dispatched may require the return process, without affecting your legal rights.

Damaged, incorrect or missing orders
Contact info.mesouq@gmail.com if your order arrives damaged, contains the wrong item, or has not arrived within the expected timeframe. Include your order number and photos where relevant so we can investigate and resolve the issue.

For returns and refunds, please refer to our Returns & Refunds Policy.

Contact
info.mesouq@gmail.com